Experienced Project Manager

 

Accomplished Project Manager with experience in Information Technology in the areas of electronic tolling, software development, public education, real estate and electronic medical records and a proven track record of delivering projects on time and within budget will add value to, and help achieve the strategic goals and objectives of the organization with a team oriented approach.

 

Professional Profile:

 

·               Detail oriented with a strong blend of technical and analytical skills.

·               Exceptional interpersonal communicator who effectively interacts with clients, staff and all levels of management.

·               Proven record providing quality customer service to internal and external clients.

·               Decisive, energetic, thoughtful, and focused team player who leads high-performing teams through implementing change and improvements.

·               Results-driven professional with a proven track record or increasing productivity, quality, and customer satisfaction.

·               Analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast-paced, time-sensitive environments.

 

Areas of Expertise:

 

·   Project Management o        Waterfall Methodology ·   Project tracking / reporting ·   Project communications ·   Achievable development plans and schedules ·   Technology assessments ·   Scope/requirements definition ·   Business needs analysis ·   Manage multiple projects ·   Facilitate structured meetings ·   Prepare/deliver presentations

·         Risk mitigation ·         Customer service focused ·         System documentation ·         User Training ·         Coaching/mentoring ·         Critical thinking ·         Conflict management ·         Problem solving ·         Compliance initiatives ·         Performance management ·         Performance monitoring ·         Technology integration

·          Internal and external client/customer service and support ·          Cross-functional team building and leadership ·          QC/QA processes ·          Process change/improvement ·          Strategic planning ·          System implementation ·          System administration ·         User administration ·          Change management

 

Technical Skills & Environments:

 

·               MS Office (Word, Excel, PowerPoint, Outlook), MS Visio, MS Project, Crystal Reports

·               Windows 7/8, Server 2008/2012, Active Directory, MS SQL Server, Exchange, Internet Information Server, Apple iOS 7x/8x, Mac OS X

·               Social Media/Web (Facebook, Twitter, YouTube, Google+, Google Apps, Wordpress, HTML)

·               Environments include Windows, Mac/iOS, Web/Cloud Computing, and Data Centers.

 

Education & Certifications:

 

·               B.S. Business Management – University of Phoenix, 2005

·               Microsoft Certified Systems Engineer

 

Professional Experience:

 

SR. I.T. Consultant/Owner

Stew IT, Inc.Menifee, CA02/05 – 08/15

 

Provide technology consulting services to SMBs and residential customers throughout Riverside and San Diego counties.  Specialty in troubleshooting computer systems and network infrastructure to improve system performance.  Administer and maintain servers, routers, switches, business critical software and all other technology related equipment to support daily operations.  Plan, implement, manage and maintain a variety of hardware and software for a wide range of industries. Experience with security, surveillance and home theater systems.

 

Sr. Project Manager

HNTB CorporationMenifee, CA04/12 – 06/14

 

Provide project management and technical advisory services to clients in the tolling and transportation industries, including; All Electronic Tolling, Managed Lanes, Open Road Tolling, and Parking Management Control Systems using RFID vehicle identification.  Provided project management and vendor oversight for the VPS implementation of I-15 Express Lanes in San Diego, CA.  Responsibilities and achievements include:

 

·   Developed a centralized resource library/document management system to improve information access and reduce research time by 30%.

·   Conducted research of new technologies - including autonomous vehicles and automatic vehicle identification (AVI) - to increase awareness and provide valuable data for future projects.

·   Performed extensive due diligence of facilities, equipment and operations prior to project launch.

·   Supervise and coordinate all project activities.

·   Manage the project budget, schedule, scope and resources.

·   Effectively communicate with all project stakeholders.

·   Conduct regular project meetings with internal teams and external stakeholders.

·   Prepare regular project status reports, meeting minutes and action items lists.

·   Develop requirements and procurement documentation.

 

Sr. IT Project Manager

Telvent USAMenifee, CA07/07 – 09/11

 

Provided I.T. Consulting, Project Management, and Systems Integration services for clients in Electronic Tolling industry.  Project management provided for client in tolling industry for integrating and supporting back-office software for tolling projects (91 Express Lanes, Orange County and I-15 Express Lanes, San Diego).  Performed quality assurance/quality control and conducted user acceptance testing.  Other responsibilities and achievements included:

 

·   Improved customer relations through regular project meetings with clients.

·   Improved process of deploying system upgrades and hot fixes by standardizing process through documentation, which increased accuracy by 25%.

·   Reduced system downtime during upgrades by 50% through improved testing and QA/QC procedures.

·   Overall client satisfaction increased by 75% through better management of programmers and technical support staff by implementing standard procedures, improving communications and raising the level of accountability.

·   Reduced errors by 35% by developing a daily system checklist and ongoing remote system monitoring.

·   Project manager for back-office software integration projects.

·   Conducted weekly status meetings to management staff and major stakeholders.

·   Managed on-going support, maintenance and system enhancements.

·   Technical documentation for detailed design documents and customer software user manuals.

·   Gather, analyze, define and develop business requirements and processes for operations.

 

Network / Systems Engineer

Menifee Union School DistrictMenifee, CA07/05 – 07/07

 

Responsible for maintaining LAN/WAN for multiple locations and administering Active Directory for 9,000 students, 1,000 staff members, and more than 40 Windows Servers.  Other responsibilities and achievements included:

 

·   Reduced the student account creation process time by 75% by creating an automated process using SQL server, the student information system and Active Directory tools.

·   Improved network throughput on LAN/WAN district-wide by 150%, which reduced trouble tickets by 25% and increased overall system availability.

·   Increased server uptime by 20% through proactive maintenance and installing patches during

off-peak times.

·   Improved wireless network capabilities and performance by 75% using Aruba wireless network technologies.

·   Improved teacher and staff relations with school site technicians district-wide by providing a consistent approach to troubleshooting issues through ongoing training.

·   Management and administration of Domain Controllers, SQL, Exchange, Content Filters, and Terminal Servers

·   Configured and deployed new workstations and computer labs throughout district.

·   DBA for MS-SQL-based Student Info. System (Zangle), including DTS and Data exporting.

·   Managed, monitored, and supported business critical applications (Destiny Library App., Accelerated Math/Reader Apps, School Messenger Outbound Dialer)

·   Network Design, deployment, and management of Cisco/HP Routers and Switches.

·   Active Directory and Group Policy Management and Administration.

 

Information Systems Manager

Cofiroute USAAnaheim, CA02/98 – 02/05

 

Managed daily activities of I.T. department, technical advisor for business development efforts and technical consultant to toll authority (OCTA).  Achieved significant improvements in system availability through systems analysis and business process change.  Managed data center operations.  Designed, deployed, and managed E-commerce application (customer portal).  Other responsibilities and achievements included:

 

·   Developed the company's first website and customer account portal, which reduced customer calls by 25%.

·   Reduced amount of time to look-up registered owner information with DMV by 95%, which increased the ability to pursue potential violators and increased violator revenue by 40%.

·   Implemented new phone system for call center, which reduced hold times by 50% and increased customer satisfaction by 75%. The included Interactive Voice Response (IVR) system reduced live calls by 15%.

·   Provided design support, project management, QC/QA and acceptance testing during the implementation of the Customer Service Center (CSC) and Violation Processing System (VPS) front-end and back-office software applications, which improved customer account maintenance by 50% and reduced data entry errors by 70%.

·   Managed the development of an internal help desk system, which improved response time to user issues by 75%, increasing overall productivity by 30%.

·   Advisor for functional and technical specifications of new software development.

·   Technical Assessments and System/Security Audits.

·   Contract management for vendors.

·   Hardware/Software Procurements.